Returns & Refunds
Returns & Refunds
Plans change, and sometimes an item may not be the right fit for your journey. If you need help with a return, refund, damaged item, or incorrect order, contact Carryvia first so we can review your order and guide you through the appropriate next steps.
Begin with your order details.
Return eligibility, applicable timing, item condition requirements, and return shipping arrangements can depend on the product and the circumstances of the order. Please contact Carryvia before shipping anything back.
Include enough information for our team to identify the purchase, such as your order details, the item involved, and a short explanation of the issue. For damaged or incorrect items, clear photos can help us understand what happened.
A straightforward way to get started.
We review return and refund requests individually so the next step can reflect the item, order status, and reason for the request.
Contact us first
Reach out before mailing an item. This allows us to review the request and provide the relevant return guidance for your order.
Keep order information handy
Your order details and a clear description of the request help us understand the situation without unnecessary back-and-forth.
Follow the provided instructions
If a return is authorized, use the return information provided by Carryvia rather than sending the item to an address without prior confirmation.
From request to resolution.
The exact outcome can vary by order, but the process begins the same way: contact our team and let us review the details before the item is returned.
Send your request.
Contact Carryvia with your order information and tell us which item you need help with.
We review the details.
Our team reviews the order and provides the next applicable steps based on the circumstances.
Return only when instructed.
If a physical return is required, follow the instructions and return destination provided by our team.
Resolution follows review.
Where a refund or other resolution applies, Carryvia will communicate the outcome after the relevant review is complete.
A few details can make support easier.
Keeping the item, packaging, and order information available while your request is being reviewed can help our team understand the situation more clearly.
Contact us with the item and order details before returning it. We will let you know whether the item is eligible and what steps apply.
Contact us as soon as practical and include clear photos of the item, packaging, and any visible damage when available.
Send us your order details and a photo of what arrived so we can review the discrepancy and provide guidance.
If a refund has already been confirmed and you need an update, contact our team with the related order details.
Common questions before you send anything back.
These answers explain the general process. Order-specific eligibility or instructions will be confirmed by Carryvia support.
Can I send a return directly to the Carryvia address?
What information should I include in my request?
What happens after I contact Carryvia?
How are refund requests handled?
What should I do if my item arrived damaged or incorrect?
Tell us what happened with your order.
Our team can review your return or refund question and provide order-specific guidance. Please include the information needed to identify your purchase.